Delivery And Shipping

www.lunarestlamp.com is committed to providing convenient and reliable product delivery services to customers in Europe. The following delivery policy explains order processing, transit time, tracking, and other delivery-related matters.

1. Delivery Area

www.lunarestlamp.com currently primarily provides delivery services to customers in European countries.

Delivery coverage includes, but is not limited to:

Germany;
France;
Italy;
Spain;
Netherlands;
Belgium;
Austria;
Portugal;
Denmark;
Sweden;
Finland; and other European regions.

Specific countries available for delivery are subject to the information displayed on the checkout page.

2. Order Processing Time

Once the customer completes payment and submits their order, we will begin processing it.

Order processing time:

1-2 business days

During order processing, we will complete:

Order confirmation;
Product preparation;
Packaging inspection;
Arranging shipment.

Processing time may be adjusted during holidays, promotional events, or special circumstances.

3. Delivery Time

Estimated delivery time for orders within Europe:

5-12 business days

Actual delivery time may vary due to:

Destination country;
Local logistics conditions;
Customs processing (if applicable);
Holidays;
Uncontrollable factors.

We will do our best to ensure timely and safe delivery of your order.

4. Logistics and Delivery Methods

www.lunarestlamp.com selects the appropriate logistics service provider for delivery based on your region.

Possible logistics methods include:

DHL;
FedEx;
UPS;
Local partner delivery services.

After your order is shipped, you will receive an email containing tracking information to check its delivery status.

5. Order Tracking

After your order is shipped, we will provide you with tracking information.

You can check the status of your package through:

The logistics service provider’s official website;
The order tracking page;

If you have not received updates for an extended period, please contact our customer service team for assistance.

6. Delivery Address Requirements

To ensure successful order delivery, please provide accurate and complete information when placing your order, including:

Recipient’s Name;

Detailed Delivery Address;

City;

Postal Code;

Contact Number;

Email Address.

Customers may be responsible for delivery issues caused by incorrect addresses provided.

7. Delivery Delay Explanation

While we strive to complete delivery within the estimated time, delays may occur due to various factors, such as:

Inclement Weather;

Peak Shipping Periods;

Customs Inspection;

Transportation Service Outages;

Other Uncontrollable Factors.

If you have not received your order after the estimated delivery time, please contact us, and we will assist you in tracking your package.

8. Package Damage or Loss

If you receive a package that is visibly damaged, please:

Take photos of the package and product;

Keep relevant packaging materials;

Contact the LunaRest Lamp customer service team.

We will confirm the situation with the logistics service provider and assist in resolving the issue.

9. Taxes and Import Fees

For orders shipped within Europe:

Applicable taxes and fees will be handled in accordance with applicable regulations;

Any additional charges will be applied in accordance with local laws.

Customers should ensure that accurate delivery information is provided to avoid unnecessary delivery issues.

We will continue to strive to provide European customers with a reliable and efficient delivery experience.