Privacy or cookies

Welcome to LunaRest Lamp (www.lunarestlamp.com). We take your personal information protection very seriously and are committed to protecting your privacy in accordance with applicable data protection laws and regulations, including the EU General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you visit our website or purchase products.

1. Information We Collect

When you visit the LunaRest Lamp website, browse products, create an order, or contact us, we may collect the following information:

Order Information

Including:

Name;
Shipping Address;
Postal Code;
Phone Number;
Email Address;
Order Details;
Payment Information.

Website Usage Information

When you visit our website, we may automatically collect:

IP ​​Address;
Browser Type;
Device Information;
Pages Visited;
Website Usage Records;
Cookie Data.

This information is used to improve the website experience, optimize services, and maintain the website’s proper functioning.

2. How We Use Your Information

The information we collect may be used for the following purposes:

Processing and fulfilling your orders;
Arranging product delivery;
Sending order confirmations and logistics updates;
Responding to customer inquiries;
Providing after-sales service;
Improving website functionality and shopping experience;
Preventing unauthorized transactions;
Complying with applicable laws and regulations.

We will not sell, rent, or share your personal information without authorization.

3. Payment Information Protection

To ensure payment security, we use industry-standard third-party payment services to process transactions.

Your payment information may be securely processed by payment service providers; we do not directly store complete bank card information.

Payment service providers may conduct risk assessments and process payments in accordance with their privacy policies and security procedures.

4. Cookie Technology

LunaRest Lamp uses cookies and similar technologies to improve the website browsing experience.

Cookies help us:

Remember your shopping preferences;
Analyze website visits;
Optimize website functionality;
Provide a smoother shopping experience.

You can manage or delete cookies through your browser settings. However, please note that disabling some cookies may affect the normal operation of some website functions.

5. Information Sharing

We may share necessary information in the following situations:

Logistics Service Providers

To complete order delivery, we may provide necessary information to our partner logistics service providers, such as:

Recipient’s name;

Delivery address;

Contact information;

Order information.

Service Providers

We may cooperate with third parties that provide the following services:

Website maintenance services;

Payment processing services;

Data analysis services;

Customer support services.

All partners will only process relevant information according to service needs and are required to comply with applicable data protection requirements.

6. Data Retention Period

We will retain your personal information according to business needs and legal requirements.

Generally:

Order information will be retained for the period required to complete the transaction and after-sales service;

Customer inquiry information will be retained for a reasonable period after processing;

Cookie data will be retained according to relevant regulations based on different types.

When information is no longer needed, we will take reasonable measures to delete or anonymize it.

7. Your Rights Under GDPR

If you are located in the European Economic Area (EEA) or a GDPR-protected area, you may have the following rights:

To access your personal information;
To request correction of inaccurate information;
To request the deletion of your personal information;
To restrict the processing of your personal information;
To object to certain data processing methods;
To request data portability;
To withdraw your previously given consent.

To exercise these rights, please contact us using the following methods:

Email:

lamp@lunarestlamp.com

8. Data Security

We take reasonable technical and administrative measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

While internet transmission cannot be guaranteed to be absolutely secure, we will continuously optimize security measures to protect your data.

9. Privacy of Minors

LunaRest Lamp does not collect information from individuals under the legal age.

If you believe that we have unintentionally collected personal information from a minor, please contact us, and we will take appropriate measures to handle the situation promptly.

10. Privacy Policy Updates

We may modify this Privacy Policy based on business changes, updates to laws and regulations, or service adjustments.

The updated policy will be published on this page, indicating the latest effective date.

We recommend that you check this page regularly for the latest privacy information.

We will continue to strive to provide our European customers with a comfortable and convenient shopping experience.