Refund And Returns Policy

www.lunarestlamp.com aims to ensure every customer is satisfied with their purchase of sleep lamp products. If you are not satisfied with the product you received, we offer a convenient return and refund service.

This return policy applies to European customers who purchase products through www.lunarestlamp.com.

1. Return Period

In accordance with applicable European consumer protection regulations, customers may apply for a return upon receipt of the product.

You can apply for a return within:

30 days of receiving the product.

Please contact us via customer service email before returning the product to confirm the return process and related information.

2. Returns are possible even after opening

www.lunarestlamp.com allows customers to apply for a return after inspecting and experiencing the product.

Even if the product has been opened, customers can still apply for a return if the following conditions are met:

The product has not been intentionally damaged;
The product and related accessories are substantially intact;
Packaging materials are still available (if any);
The product is not damaged due to improper use.

We understand that customers need to physically inspect the product to confirm its suitability for their individual needs, therefore reasonable opening and inspection are permitted.

3. Return Request Process

If you need to return an item, please follow these steps:

Step 1: Contact Customer Service

Please send an email to:

lamp@lunarestlamp.com

Please provide the following in the email:

Order number;
Purchaser’s name;
Contact email address;
Reason for return;
Product condition description.

Step 2: Obtain Return Information

After confirming your return request, customer service will provide you with:

Return confirmation information;
Designated return address;
Return instructions.

Please note: The return address needs to be obtained from customer service. Please do not send the item directly to the order shipping address or other addresses.

Step 3: Return the Product

Customers should return the item to the return address provided by customer service.

We recommend customers choose a trackable shipping method and retain proof of shipment.

4. Return Address

Address:

Packages returned without confirmation may not be processed promptly.

5. Refund Policy

We will process your refund after receiving and inspecting the returned goods.

Refunds are usually processed via the original payment method.

Refund Processing Time:

We will process your refund within 3 business days of receiving the returned goods and confirming that they meet the refund requirements.

The specific arrival time may vary depending on:

Bank processing time;
Payment institution procedures;
Customer’s country;

6. Return Shipping Costs

Unless the product has a quality issue, is damaged during shipping, or the order is incorrect:

Customers are usually responsible for the return shipping costs.

If you receive a product with the following conditions:

Damaged; Incorrect product; Significantly inconsistent with the order description;

Please contact us, and we will assist you in handling the matter according to the specific circumstances.

7. Ineligible Return Conditions

Returns may not be accepted in the following situations:

Product severely damaged due to human error;
Product missing essential accessories;
Product damaged due to misuse;
Application submitted after the return period.

8. Exchange Service

Currently, we primarily offer refund and return services.

If you need to exchange a product, please contact our customer service team first. We will provide a solution based on inventory availability.

9. Contact Us

If you have any questions about returns or refunds, please contact us:

Email: lamp@lunarestlamp.com

Our customer service team will assist you with the return process as quickly as possible.

Thank you for choosing www.lunarestlamp.com.

We are committed to providing European customers with a simple, transparent, and secure shopping experience.